ClickCease

Customer Service

Shipping & Delivery
The Company is responsible for the goods to the point of dispatch and may organise carriage on the Buyers behalf but only when requested to do so by the Buyer. In all circumstances any third party carrier used to transport goods will be deemed to be the agent of the Buyer. The Buyer is totally responsible for goods in transit and any losses, direct or consequential, or as a result of carrier failure in meeting the delivery date is responsibility of the Buyer.
Privacy & Security
Purchasing from Supreme Promotions/Supreme Pens you are agreeing that you have read and comply with our terms and conditions. Images shown on the website may not show true reflection the colour. We do recommend a free plain sample before purchasing..
Returns & Replacements
Nothing in this condition shall give the Buyer any right to return goods sold hereunder. Seller may sue Buyer for the price when due notwithstanding that property in the goods may have not passed to Buyer.Order does not match the approved proof, printing quality can vary, due to the nature of print. delivery has not been collected by us or delivered by us and not a third party (as we can not be held liable for a delivery that will be delivered by a third party)Please note, any refunds will be given once all the printed goods have been collected by Supreme Pens then checked by management. This may take up to 4-8 working days.
Ordering
First time orders are based on a Pro Forma basis. Payment on pre-approved credit accounts shall be made in full within 29 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities can be withdrawn without notice.
Payment, Pricing & Promotions
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so” “You are legally entitled to request details of the personal information which we hold about you, under the UK's Data Protection Act 1998”.The best price guarantee is based on various products that were averagely cheaper than other promotional merchandise businesses. This does only include certain products.Unless otherwise agreed, the price of the goods will be that in Seller's price list at the date of dispatch. Seller shall be entitled to amend its price list from time to time without notice. Unless otherwise agreed, prices quoted are exclusive of the cost of delivery to any destination in the United Kingdom and are exclusive of Value Added Tax. All prices shown include a one colour to the barrel, additional print cost may vary for each product.Although every effort will be made to match or better other supplier prices, we reserve the right to refuse to match these prices within the [Price Guarantee] pledge. Lead-times stated are based on current stock levels and current work load. These may vary, we do recommend you contact us before an order is placed so that we can check our stock levels and production time. If a product is not in stock we will offer an alternative product.
Viewing Orders
Order does not match the approved proof, printing quality can vary, due to the nature of print. delivery has not been collected by us or delivered by us and not a third party (as we can not be held liable for a delivery that will be delivered by a third party)Please note, any refunds will be given once all the printed goods have been collected by Supreme Pens then checked by management. This may take up to 4-8 working days.