Terms And Conditions

(a) The terms and conditions apply to all orders and supersede all others. Receipt of an order confirmation from you constitutes your acceptance that our conditions apply to the contract notwithstanding any purported terms put forward by you.

(b) First-time orders are based on a Pro Forma basis. Payment on pre-approved credit accounts shall be made in full within 29 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities can be withdrawn without notice.

(c) Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the rights to withdraw any discounts once the payment terms have been broken.

(d) Unless otherwise agreed in writing Supreme Pens reserves the right to vary the price of the goods by notice to the Buyer after thirty days of a pro forma invoice being issued via email or post. To the extent that there is an increase in the price or cost of goods to the Company by reason of any foreign exchange fluctuations, changes in currency regulations, alterations in duties or import, variations in the cost of raw materials, labor, services or transport, or by any reason or cause (whether or not of the same nature of foregoing) beyond the control of the Company. The above does not apply if an order has been placed online.

(e) The products that state two colour refill options, would come with blue as standard unless requested in writing. All pens should be stored at 25° or bellow to ensure refill does not dry out.

(f) Purchasing from Supreme Promotions/Supreme Pens you are agreeing that you have read and complied with our terms and conditions.

(g) Images shown on the website may not show true reflection the colour. We do recommend a free plain sample before purchasing.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so”

“You are legally entitled to request details of the personal information which we hold about you, under the UK's Data Protection Act 1998”

Best Price Guarantee

The best price guarantee is based on various products that were averagely cheaper than other promotional merchandise businesses. This does only include certain products.

Passing of Risk and Property

(a) Goods will be at the Buyers risk from the time of dispatch as hereinafter defined, but property in the goods will remain in the Company and will not pass to the Buyer until the Company has received the purchase price of the goods in full. It is a strict provision of any contract between the Company and the Buyer that when the Buyer resells the goods to which the contract relates that the Buyer imposes the same terms and conditions of sale (As contained in this document) on his/her client to ensure that the title of goods does not pass from the Buyer until full payment is received by the Buyer.

(b) Where the Company supplies goods that are printed. The Company reserves the right to supply 5% above or below the quantity ordered by the Buyer. The Company will make every endeavour to supply the exact quantity ordered by the Buyer but the Buyer must accept that excess material has to be printed to compensate for wastage and this cost of wastage is not included in any quotation. The Buyer must pay for any quantity of goods in excess of the ordered quantity and will only pay for the quantity dispatched and at the price of the whole order.


(a) Unless otherwise agreed, the price of the goods will be that in Seller's price list at the date of dispatch. Seller shall be entitled to amend its price list from time to time without notice.

(b) Unless otherwise agreed, prices quoted are exclusive of the cost of delivery to any destination in the United Kingdom and are exclusive of Value Added Tax.

(c) All prices shown include one colour to the barrel, the additional print cost may vary for each product.

(d) Although every effort will be made to match or better other supplier prices, we reserve the right to refuse to match these prices within the [Price Guarantee] pledge.

(e) Lead-times stated are based on current stock levels and current workload. These may vary, we do recommend you contact us before an order is placed so that we can check our stock levels and production time. If a product is not in stock we will offer an alternative product.


(a) All quotations specified by Supreme Pens are only to be used by the recipient.

(b) All quotations specified are valid for 30 days. Unless agreed otherwise.

Free Delivery

Please note free delivery is to UK mainland address. As our courier charge more for Scottish highland address and offshore, there will be additional charges.

Delivery Dates

Whereas the Company will make every endeavour to meet dispatched deadlines all dispatch and completion dates are given in good faith but are not guaranteed and no liability will be accepted for any losses, costs, damages, or expense suffered by the Buyer as a result of failure to meet any such date. The Company shall be entitled to dispatch goods at any time on or before the date specified on the Sales Order Acknowledgement or other document issued by the Company relating to delivery dates and unless otherwise specified by the Buyer the Company may at its discretion dispatch all of the goods in one consignment or in portions time to time before or on the specified date. If the Company fails to meet the acknowledged dispatch date the Buyer is entitled to cancel the order providing that the Company is given at least three weeks from the date the Company receives back from the Buyer the signed order acknowledgement. Delivery lead-times specified on the website are not always 100% it depends on the time of the order if we can meet this due to the ongoing orders and stock levels within the factory. once a delivery date is agreed by email then we will stick to the agreed date. The Company shall not, in any event, be liable for any special, consequential or indirect loss or damage (including, but without limitation, any loss of or in respect of profit, wages or overheads) suffered by the Buyer as a result of any delay in a failure of delivery.

Quantity Variations

The Seller will use its best endeavours to produce and deliver the quantity and specification of goods ordered, but every contract and delivery is subject to the margins and tolerances, over or under, customary in the trade and no guarantee or warranty is given or implied on the part of the Seller which is incompatible with this provision. In the unlikely event our products are faulty we will offer an exchange/rectify the issue. If we are unable to offer a reasonable solution we will issue a refund. This would meet the Trading Standards regulations.


Samples are submitted on approval and will be charged unless samples are returned in good condition within 30 days.

Printing & Design

(a) All printing, artwork and design are done on the client's instructions and the client will assume all liability for any resultant infringement of copyrights and trademarks and will hold the Seller harmless for any liability therefore.

(c) All blocks, rubbers, printing plates, sketches and other original work produced by Supreme Pens in connection with the order shall remain the property of the Seller unless paid for by the Client.

(d) Preliminary work produced, whether experimentally or otherwise, at the Buyer's request, will be charged at an extra cost.

(e) We will match the printing as close to the Pantone colours as possible. If we are not provided with Pantone reference(s) we will match to either the file provided as close as possible (colours may differ due to colour settings on a computer screen). Or we will match to the website where the logo is situated on. If we

(f) The Seller shall not be required to print any matter in their opinion is of an illegal nature.


The Company assumes that by passing artwork etc. to them the Buyer has a legal right to the property in it and requires the Buyer to indemnify the Company from all and any claims arising from alleged breach of copyright etc. The Company under no circumstances will accept any actions against itself whether direct, conjoined or ex parte and the company accepts no liability for Buyer's mistakes or transgressions in this (or any other) field. Supreme Pens will not be held liable for any miss use of Trademarks.

Cancellation Charges

A charge will be made on all cancelled orders, from once we have received written order either in an email or by letter. Any work carried out until a written confirmation of cancellation has been received will be charged. The charge can vary from 10% + on the final order value (ex VAT) This may include the printing of the products.


(a) The Company is responsible for the goods to the point of dispatch and may organise carriage on the Buyers behalf but only when requested to do so by the Buyer. In all circumstances, any third party carrier used to transport goods will be deemed to be the agent of the Buyer. The Buyer is totally responsible for goods in transit and any losses, direct or consequential, or as a result of carrier failure in meeting the delivery date is the responsibility of the Buyer. It is the Buyers responsibility to ensure that the delivery addresses are correct and that the recipient will be available to take delivery of the goods on the day they are due to arrive. If the recipient is not present to take delivery the Company will charge the Buyer for each additional delivery attempt. The Company will under no circumstances take any responsibility for the delivery to exhibition venues, conference venues and private homes even though the Company is prepared to send goods to these destinations and we will do this on the Buyers behalf but always at the Buyers own risk of loss, late delivery or non-delivery.

(b) once the collection has been made from the third party delivery company we Supreme Pens cannot be held liable for any delays or non for filled deliveries.

(c) deliveries aboard are booked with UPS and if we have evidence of every effort has been made with us to ensure it has been collected and loaded by UPS or TNT we can not be held liable for any issues that may occur.

(d) If paid by card, unless specified we will deliver the order to the card address, for security reasons.

Transfer & Property

(a) Property in the goods shall remain in Seller until Seller has received payment in full of the price and any additional sums due under contract.

(b) Buyer shall store the goods in such a way that they can be identified as Seller's property. If Buyer shall sell or otherwise dispose of or shall make an insurance claim in respect of the goods prior to making payment in full for them, he shall do so as principal and not as agent for Seller and shall not give any warranties or incur any liability on behalf of the Seller. The proceeds of any such sale or other disposition [or claim therefore as well as the proceeds of any insurance claim made by the Buyer in respect of the goods shall belong to Seller to the extent of all sums due to Seller in respect of the goods.

(c) Failure by the Buyer to make all payments when due shall give Seller the right without prejudice to any other remedy of Seller, to repossess the goods without prior notice and to enter any premises for the purpose of such a repossession.

(d) Nothing in this condition shall give the Buyer any right to return goods sold hereunder. Seller may sue Buyer for the price when due notwithstanding that property in the goods may have not passed to Buyer.

Claims on Delivery

(a) All claims for non-delivery of any consignment shall be made in writing to the company and any carrier engaged by the Company within five (5) working days after the date of despatch shown on the Company's invoice.

(b) once the collection has been made from the third party delivery company us Supreme Pens cannot be held liable for any delays or non for filled deliveries.

Purchasing Bespoke StressBalls

(a) We do require a 2D or 3D design of the stress item. If the product is desired to be a specific size then this must also be specified.

(b) once a mould is created we will then email this to be signed of as an approval.

(c) All quotes are based on 75mm x 75mm.

(d) the material used to manufacture the bespoke product can be different to our standard range. A pre-production sample would be ideal prior to purchase.

(e) we can not guarantee the product will reflect 100% of the design provided.

(f) we can not match any stress products that have already been manufactured which will be in our range.

(g) we can not also guarantee that the foam would be consistent through the same order.


For security and training purposes telephone calls may be recorded.

Force Majeure

In the event that as a result of any act of God, Storm, Fire, Flood, Explosion, Strike, Lockout (whether at the Company's premises or elsewhere), shortage of materials or any other matter which is beyond the Company's reasonable control, or not within its reasonable contemplation at the date of acceptance of the Buyer's order, the performance of the contract is made materially more onerous or expensive for the Company, the Company may at any time by written notice cancel the contract without liability to the Buyer. In the event that by the date on which the Company serves such notice of cancellation is given, the Buyer shall be obliged to take up and pay for the goods so invoiced.


Our money back guarantee applies for the following:

(a) Due to print method, small logos, text and registration marks may not be 100% legible, once the visual has been signed off, this would be used as confirmation that the client is happy to proceed.

(b) Quality of the printing is not to industry standard over 15%. Depending on how many are affected we will refund the amount that has been counted by.

(c) Order does not match the approved proof, printing quality can vary, due to the nature of print.

(e) delivery has not been collected by us or delivered by us and not a third party (as we can not be held liable for a delivery that will be delivered by a third party)

Please note, any refunds will be given once all the printed goods have been collected by Supreme Pens then checked by management. This may take up to 4-8 working days.

Copy Right

Supreme Promotions Limited is currently in the process of completing copyright, which would protect our company name (both supreme promotions limited and supreme pens) Price structure layout, also images that we have created. Any person or company who is found copying any of the both could be prosecuted.